Privacy Policy

Last Updated: July 11, 2026

This Privacy Policy describes how Diamonds Grace ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from diamondsgrace.com (the "Site"). By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following categories of personal information:

  • Identity & Contact Information: Name, email address, phone number, billing and shipping address
  • Payment Information: Credit/debit card details or other payment data (processed securely via Shopify Payments — we do not store full card numbers)
  • Order & Transaction Information: Products purchased, order history, shipping details, and returns
  • Account Information: Username, password, and preferences if you create an account
  • Usage & Technical Data: IP address, browser type, device information, pages visited, time on site, and referral source
  • Communications: Messages you send us via email or contact forms
  • Marketing Preferences: Whether you have opted in or out of marketing communications

2. How We Collect Your Information

  • Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us
  • Automatically through cookies, pixels, and tracking technologies when you browse our Site
  • From third parties such as payment processors, shipping carriers, and analytics providers

3. How We Use Your Information

We use your personal information to:

  • Process, fulfill, and ship your orders (including routing orders to our third-party suppliers and fulfillment partners)
  • Send order confirmations, shipping updates, and delivery notifications
  • Provide customer support and respond to inquiries
  • Send promotional emails and marketing communications (only with your consent)
  • Improve our website, products, and services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with applicable legal obligations
  • Analyze site usage and customer behavior to optimize our store

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business:

  • Fulfillment & Dropship Suppliers: We work with third-party suppliers (including but not limited to Zendrop, DSers, and CJ Dropshipping) who fulfill orders on our behalf. Your name, shipping address, and order details are shared with the relevant supplier to complete your order.
  • Payment Processors: Shopify Payments and other payment gateways process your payment information securely. We do not store full payment card details.
  • Shipping Carriers: Carriers such as Canada Post, USPS, UPS, and others receive your shipping information to deliver your order.
  • Analytics & Marketing Providers: We use tools such as Google Analytics, Meta Pixel, and Pinterest Tag to understand site traffic and run advertising campaigns. These providers may collect data subject to their own privacy policies.
  • Legal Authorities: We may disclose your information when required by law, court order, or to protect the rights, property, or safety of Diamonds Grace, our customers, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Types of cookies we use include:

  • Essential Cookies: Required for the Site to function (e.g., shopping cart, checkout)
  • Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
  • Marketing Cookies: Used to deliver relevant ads and track campaign performance (e.g., Meta Pixel, Pinterest Tag)

You can control cookies through your browser settings. Note that disabling certain cookies may affect Site functionality. We also honor Global Privacy Control (GPC) signals where applicable.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 7 years for tax and accounting purposes.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing via Shopify's PCI-DSS compliant infrastructure, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Canada (PIPEDA): Right to access your personal information, correct inaccuracies, and withdraw consent for non-essential uses. Contact us to make a request.
  • European Economic Area / UK (GDPR): Right to access, rectify, erase, restrict processing, data portability, and to object to processing. You also have the right to lodge a complaint with your local supervisory authority.
  • California (CCPA/CPRA): Right to know what personal information we collect, right to delete, right to opt out of sale (we do not sell personal data), and right to non-discrimination for exercising your rights.

To exercise any of these rights, please contact us at wondersartiststudio@gmail.com. We will respond within 30 days.

9. International Data Transfers

Diamonds Grace is based in Canada. If you are located outside Canada, your information may be transferred to and processed in Canada, the United States, or other countries where our suppliers and service providers operate. By using our Site, you consent to such transfers. We take steps to ensure your data is handled in accordance with applicable privacy laws.

10. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site after changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Diamonds Grace
Email: wondersartiststudio@gmail.com
Website: diamondsgrace.com